Mật Pet Family - Since 2011 Peace of Mind

Peace of mind — complete reassurance

Transparent, responsible warranty policy — exclusive at Mật Pet Family in Vietnam

30-day health warranty

Coverage for severe diseases: Distemper, Parvo (dogs), Panleukopenia, FIV (cats). 50% hospital fee support or equivalent pet replacement.

Lifetime purebred guarantee

100% purebred guarantee. If proven non-purebred — full refund or exchange at any time.

2 free vaccinations

Mật Pet covers the full cost of the first 2 vaccinations. You only need to provide the invoice.

Lifetime aftercare

15% off spa/hotel, 15% off accessory bundles ≥3M VND (~$120), 30% off your next pet purchase.

Standard Warranty details

Free for every customer purchasing a pet at Mật Pet Family

A. Severe diseases — 30 days

  • Scope: Distemper, Parvo (dogs) / Panleukopenia, FIV (cats)
  • Period: 30 days from delivery
  • Case 1 — Recovery: Mật Pet pays 50% of hospital fees (up to 5M VND ~$200, excluding tests)
  • Case 2 — Death: Replacement pet of equivalent value + free shipping nationwide. Price difference paid if you choose a higher-priced pet.

B. Common conditions — 5 days

  • Scope: eye inflammation, fungal infection, dermatitis, pneumonia, visible defects
  • Period: 5 days from delivery
  • Case 1: Replacement pet + free nationwide shipping
  • Case 2: Mật Pet covers 50% hospital fees (up to 5M VND ~$200)
  • Note: claims past 5 days may be denied

Upgrade with Premium Warranty

Exclusive at Mật Pet Family — coverage for all conditions up to 1 year

Standard

Miễn phí

30 ngày

  • Scope: Bệnh nguy hiểm
  • Phí bệnh viện 50% (max 5tr)
  • Spa/hotel discount: 15%
  • Accessory discount (≥3M VND): 15%
  • New pet purchase discount: 1,000,000 VND
Most popular

Gold ⭐ +25%

+25% giá bé

6 tháng (182 ngày)

  • Scope: MỌI bệnh
  • 2 lần × 500k
  • Spa/hotel discount: 20%
  • Accessory discount (≥3M VND): 20%
  • New pet purchase discount: 1,000,000 VND

Premium 🏆 +35%

+35% giá bé

1 năm (365 ngày)

  • Scope: MỌI bệnh
  • 4 lần × 500k
  • Spa/hotel discount: 25%
  • Accessory discount (≥3M VND): 20%
  • New pet purchase discount: 1,000,000 VND

How to file a warranty claim

Photos of pet + condition

Required

Video of pet + condition

Required

Vet test reports

Required

Vet invoice

Required

Submit information via:

Hotline: 0939863696 (English support available)

Website: matpet.vn

General terms

  • No cash refunds under any circumstances after purchase
  • Policy applies only when full documentation is provided per requirements
  • Please inspect your pet's health at delivery
  • Mật Pet Family is committed to your pet's health and happiness
  • Customers must notify and follow Mật Pet Team instructions — do not self-medicate

Ready to bring your pet home with complete peace of mind?

See available pets →