Frequently Asked Questions

Mật Pet provides premium purebred dogs and cats in Vietnam: Pomeranian, Poodle, Corgi, Bulldog, Husky, Alaskan Malamute, Golden Retriever, Samoyed, Shiba Inu, Bichon Frise, Chihuahua and cats like British Shorthair, Munchkin, Ragdoll, Maine Coon, Persian, Scottish Fold. Live catalog at matpet.vn/en/cho and matpet.vn/en/meo.

Yes. Mật Pet showroom is at 239 Nguyễn Hồng Đào, Q. Tân Bình, TP.HCM — open 08:30 - 22:00 daily. Meet pets, chat with staff about temperament + health. No pressure to buy. Customers in Hanoi + other provinces can view pets via Facebook livestream or video call with staff before shipping. English-speaking staff available.

80% of Mật Pet customers buy remotely. Transparent online process: watch Facebook livestream + video call with staff to view pet, vaccination records, and paperwork. Every transaction includes clear warranty contract + lifetime Pet Care Portal. 15 years of reputation + 8.7M community = verified social proof.

Yes. Reserve via online form on each pet detail page or via hotline 0939863696 (English support). Reservation holds for up to 7 days — Mật Pet hides the pet from public listings and coordinates shipping/handover per your schedule.

Mật Pet has 3 warranty plans: Standard (30 days, FREE — included with every pet), Gold (6 months, +25% of pet price), Premium (1 year, +35% of pet price). All cover comprehensive health warranty. Details at matpet.vn/en/bao-hanh.

Contact Mật Pet via hotline 0939863696 (English support) or Pet Care Portal within 48 hours. We guide you to a partner veterinary clinic for examination. If covered, Mật Pet provides equivalent pet replacement. NO cash refunds — replacement policy only.

No. Warranty applies across all 63 provinces of Vietnam. Mật Pet ships free both ways when exchange is needed during warranty. Customers in remote areas get help locating local vet partners via Pet Care Portal.

Gold (6 months, +25%) is for first-time pet owners. Premium (1 year, +35%) is the top tier — best for sensitive breeds or maximum peace of mind. Upgrade at purchase or contact us to upgrade during Standard period.

Yes. Mật Pet ships free to all 63 provinces of Vietnam from the HCMC showroom. Dedicated transport boxes with body temperature + health monitoring throughout the journey. Delivery 1-3 days depending on location. Customers in Hanoi + northern provinces contact hotline 0939863696 for safest shipping arrangement.

COMPLETELY FREE for every pet purchased at Mật Pet — regardless of pet price, distance, or location. This commitment dates back to Mật Pet's founding in 2011. Shipping is built into our overall service.

Yes. Strict shipping protocol: ventilated boxes + body temperature monitoring + staff check-in every 2-3 hours. Pets are vaccinated + health-checked before shipping. In 15 years, Mật Pet has successfully shipped thousands of pets with 99%+ safety rate.

A lifetime personal dashboard for Mật Pet customers. Each pet gets its own profile tracking: vaccination schedule, health check history, breed-specific care guides, moments + memory photos, 1-on-1 consultation from Mật Pet experts. Access at matpet.vn/my-pet via your registered phone number.

Yes. Every breed at Mật Pet has a detailed care page: traits, personality, diet, health, living environment. Full guides at matpet.vn/en/cham-soc. Knowledge compiled from 15 years of real-world experience + 8.7M follower community.

Yes. The showroom at 239 Nguyễn Hồng Đào, Q. Tân Bình, TP.HCM is also a professional Spa & Hotel facility. Our groomer team has placed at international grooming competitions. Services include basic bathing, grooming, trimming, and pet hotel stays when owners travel.

Mật Pet has 1 showroom at 239 Nguyễn Hồng Đào, Q. Tân Bình, TP.HCM. Open 08:30 - 22:00 daily (including weekends and holidays). Hotline: 0939863696 (English support). Customers in Hanoi + other provinces can buy online with Mật Pet shipping free nationwide to all 63 provinces.

No appointment required — drop by anytime during opening hours (08:30 - 22:00). For personalized consultation or to view specific pets, please call hotline 0939863696 1-2 hours ahead so our staff can prepare.

Yes. The showroom has ample parking for both motorbikes and cars.

Listed price includes: 2 basic vaccinations + purebred paperwork + free nationwide shipping + Standard 30-day warranty + lifetime Pet Care Portal + 24/7 consultation. NO hidden fees. Reference pricing at matpet.vn/en/bang-gia.

Price depends on multiple factors: pedigree (parent grade), sex, coat color, body size, rare features (blue eyes, liver nose, curly coat...), age. Mật Pet sets transparent prices per individual pet on the pet detail page.

Yes. Mật Pet supports installment financing via partner providers. Contact hotline 0939863696 (English support) or visit the showroom to discuss installment options.

Mật Pet does NOT compete on low prices — stable pricing reflects our quality commitment. However, we run periodic promotions on social channels (Facebook + YouTube). Follow facebook.com/matpetfamily for updates.

Mật Pet Family was founded in 2011 by Sếp Mai. As of 2026, we've been operating for 15 years. We've placed over 10,000 pets with Vietnamese families and built a community of 8.7M followers across Facebook, YouTube, Instagram, TikTok with 3.7 billion video views.

Sếp Mai (Ms. Mai) is the founder of Mật Pet Family — started in 2011 with a passion for pets, especially the Alaskan Malamute breed. She has 1.4M Facebook followers and is the face of the brand. Learn more at matpet.vn/en/sep-mai.

Mật Pet is positioned premium — we focus on quality over low prices: purebred with paperwork, health-checked before sale, warranty 30 days to 1 year, free nationwide shipping, lifetime companionship via Pet Care Portal. 15 years of experience + 10,000+ customers = verified reputation.