Pet Boarding & Hotel Services at Mật Pet Family — Room Standards, Drop-Off Process, and Pricing in Vietnam

Leaving your dog or cat behind when you travel is one of the most stressful parts of pet ownership — especially as an expat in Vietnam, where you may not have family nearby, your building may restrict pets in common areas, and finding trustworthy, English-friendly care can feel like a guessing game. This guide covers everything you need to know about boarding your pet at Mật Pet Family: what the rooms look like, exactly how the drop-off process works, what it costs, and what happens if your pet needs emergency care while you're away.

What is pet boarding at Mật Pet Family, and what makes it different from other options in Vietnam?

Mật Pet Family's boarding service is full-time supervised accommodation for dogs and cats — available from a single overnight stay up to 30+ days — for owners who are traveling, on a business trip, or simply can't be home. Unlike informal "pet-sitting" arrangements or part-time kennels, this is a dedicated service run by the same professional team that has cared for over 10,000 pets since Mật Pet Family opened in 2011.

If you're an expat in Ho Chi Minh City, the dilemma is real: you have a trip coming up, you can't take your pet with you, you don't have family in the city to help, and asking a neighbor feels unreliable. An internal survey from Mật Pet Family's community of 8.7 million pet lovers found that more than 68% of HCMC pet owners face this exact situation at least twice a year. Leaving your pet alone with an auto-waterer isn't a solution — and handing them off to someone who isn't trained to spot early signs of illness is a risk that isn't worth taking. Professional boarding with 24/7 monitoring, individualized feeding, and a safe environment is the answer that experienced pet owners in Vietnam keep coming back to.

A note for expats planning to leave Vietnam: If you're departing for a holiday or a home visit and need temporary care before arranging long-term relocation, Mật Pet Family's boarding service can bridge that gap. For the actual process of relocating a pet out of Vietnam — export health certificates, airline requirements, destination country quarantine rules — you'll need to work with a licensed veterinary clinic and, in some cases, a specialist pet relocation agent. Regulations change frequently, so always confirm current requirements with the Vietnamese Department of Animal Health and your destination country's embassy or agricultural authority.

What are the room standards for pet boarding at Mật Pet Family?

Boarding rooms at Mật Pet Family are built across three tiers — Standard, Deluxe, and Suite — with air-conditioning maintaining a steady 25–27°C, which matters enormously in Ho Chi Minh City where outdoor temperatures regularly hit 33–38°C year-round.

Room tiers at a glance:

• Standard (0.8–1.2 m²): Clean, climate-controlled, practical. Ideal for short stays with pets that settle quickly.
• Deluxe (1.5–2 m², padded bed + toys): More space, enrichment items, and a live camera feed you can access from your phone.
• Suite (2.5–3.5 m², private play area + live camera): The most spacious option, with a dedicated play zone and 1080p IP camera — link sent to your phone within one hour of check-in.

Facility standards that matter:

• Sanitation: Pet-safe disinfectant used twice daily; bedding changed at least once per day or immediately after any accident.
• Ventilation: Dog and cat areas use completely separate ventilation systems — this significantly reduces cross-contamination risk and cuts down stress caused by unfamiliar sounds.
• Lighting: LED lighting follows a natural day-night cycle, with lights fully off from 10 PM to 6 AM so pets can sleep properly.
• Play areas: An indoor play yard of 15–20 m², with dogs separated by size (under 5 kg and over 5 kg play at different times). Cats have their own dedicated climbing room.

Every pet entering boarding receives an intake health check by trained staff. This serves two purposes: it protects the other animals currently staying, and it's consistent with the health warranty policy that Mật Pet Family pioneered — the first of its kind in Vietnam.

How does the booking and drop-off process work?

The boarding process at Mật Pet Family follows five clearly defined steps: consultation and advance booking → intake health check → handover sign-off → care during the stay → health check-out and full report when you collect your pet.

Step-by-step breakdown:

1. Consultation and booking (at least 48–72 hours in advance): Contact the team via hotline `0939 863 696` or the Mật Pet Family fanpage. Confirm your slot, choose a room type, and provide your pet's details: name, breed, age, weight, medical history, current medications, usual food, and any behavioral quirks.

1. Intake health check: When you arrive at the Mật Pet Family showroom, staff check your pet's physical condition — temperature, ears, skin, coat — and confirm vaccination status. The minimum requirement is a valid 5-in-1 vaccine (dogs) or 3-in-1 (cats) plus a rabies vaccination within the past 12 months. If your pet isn't up to date, the team can help connect you with a partner veterinary clinic.

1. Handover sign-off: A written handover document records your pet's baseline health, any special care instructions, the food arrangement (your own food or Mật Pet Family's in-house premium kibble), and an emergency contact number — especially important if you're traveling internationally and your primary number may be unreachable.

1. Care during the stay: You receive at least one photo or video update per day via Zalo (Vietnam's dominant messaging app — it's worth downloading if you haven't already). If anything unusual is observed, you're notified immediately.

1. Check-out: A full written care report is handed over alongside your pet — meals eaten, activity level, stool condition, any observations during the stay. Nothing is left verbal.

How much does pet boarding at Mật Pet Family cost in 2024–2025?

Boarding at Mật Pet Family ranges from 150,000 to 500,000 VND per night (roughly 6–20 USD), depending on room type, pet size, and add-on services. These are premium rates reflecting 24/7 professional staffing in central Ho Chi Minh City — not a backyard kennel setup.

Reference pricing table (food not included if you bring your own):

• Room Type — Small dog under 5 kg / Cat — Medium dog 5–15 kg — Large dog over 15 kg

• Standard — 150,000–200,000 VND/night (~6–8 USD) — 200,000–280,000 VND/night (~8–11 USD) — 280,000–350,000 VND/night (~11–14 USD)
• Deluxe — 250,000–320,000 VND/night (~10–13 USD) — 320,000–400,000 VND/night (~13–16 USD) — 400,000–480,000 VND/night (~16–19 USD)
• Suite (with live camera) — 380,000–450,000 VND/night (~15–18 USD) — 430,000–480,000 VND/night (~17–19 USD) — 460,000–500,000 VND/night (~18–20 USD)

Optional add-ons:

• Bath and grooming at checkout: 150,000–350,000 VND (~6–14 USD) depending on breed and size. Your pet goes home clean — genuinely convenient after a long trip. See the spa and grooming service details for full pricing.
• In-house premium kibble (if you don't bring your own): 30,000–80,000 VND/day (~1.20–3.20 USD) depending on portion size.
• Private play session with a staff member (30 minutes): 50,000 VND (~2 USD) per session — recommended for high-energy breeds like Golden Retrievers, Huskies, or Malinois that need more than group playtime.

Pricing above is indicative and subject to change. Contact hotline `0939 863 696` for a confirmed quote and to check availability — especially around Tết, April 30th, September 2nd, and the June–August summer holiday season, when slots fill to 80–100% capacity well in advance.

What documents and health conditions does my pet need to board?

To be accepted for boarding, your pet must meet three non-negotiable conditions: (1) a valid vaccination record showing at least a 5-in-1 vaccine (dogs) or 3-in-1 (cats) that is still within its effective period, (2) a rabies vaccination within the past 12 months, and (3) no acute illness or post-surgical recovery of fewer than 14 days. These requirements protect every animal currently staying — including yours.

Pre-boarding checklist:

• ✅ Vaccination booklet or a clear photo of your vet's vaccination record
• ✅ Current medications (if any) with dosage instructions written in English or Vietnamese
• ✅ Your pet's usual food — bring at least enough to cover 50% of the stay to prevent digestive upset from a sudden diet change
• ✅ Comfort items: a familiar blanket, a toy, or an unwashed item of your clothing — the scent genuinely helps anxious pets settle
• ✅ An emergency contact number that will be reachable while you're away (different from your own if you're going abroad)

Conditions to disclose upfront — don't skip this:

• Intact females currently in heat
• Dogs with a known history of aggression toward other dogs or strangers
• Cats with severe travel anxiety (a private isolation room can be arranged)
• Pets currently recovering from illness (discuss with your vet before boarding)

For expats who have recently arrived in Vietnam: If your pet was imported and its vaccination record is in a foreign language or follows a different schedule from Vietnam's standard, bring the original documentation and discuss it with staff at check-in. The team will advise on whether supplementary local vaccination is needed before boarding is possible.

How does Mật Pet Family handle emergencies if my pet gets sick during boarding?

If any abnormal sign is observed, staff notify the owner within 30 minutes and transfer the pet to a partner veterinary clinic if intervention is needed. Mật Pet Family does not self-diagnose or self-treat — every medical decision goes through a qualified veterinarian and requires owner consent.

The emergency response process:

1. The on-duty staff member identifies the issue and makes an initial assessment — loss of appetite, vomiting, abnormal breathing, seizures.
2. The owner is called or messaged on Zalo immediately, with a photo or video of the current situation.
3. A partner veterinarian is consulted remotely, or the pet is transported to the clinic within 15–30 minutes if physical intervention is needed.
4. All medical costs are itemized and paid directly by the owner — Mật Pet Family does not add intermediary markups on veterinary fees.
5. A full written incident report is provided once the situation is resolved.

This transparency protocol is the same philosophy behind Mật Pet Family's health warranty policy — the first written pet health warranty in Vietnam. No hiding information, no leaving owners anxious in the dark.

Finding English-speaking vets in HCMC and Hanoi: For owners who want a vet they can communicate with directly in English, the best current resource is expat Facebook groups (search "expats in Ho Chi Minh City" or "Hanoi expats") and Internations HCMC — members regularly share updated recommendations for English-friendly clinics. Having your preferred vet's contact details on hand before a boarding stay is always a smart move.

Is boarding right for a pet that has never been away from home before?

First-time boarders — especially cats and sensitive dog breeds — typically need one to two days to adjust. Mật Pet Family uses a "soft landing" protocol for new arrivals: a quiet isolation period of six to twelve hours at the start, no forced interaction with other animals, and staff spending time nearby to build familiarity before the pet joins the shared play area.

What's normal in the first 24–48 hours:

• Eating 20–40% less than usual — not a concern as long as they're drinking water
• Staying in a corner, minimal movement
• One or two loose stools from the environmental change

Signs that need immediate attention:

• Complete refusal to eat for more than 24 hours
• Vomiting more than three times in a day
• Bloody or mucus-heavy diarrhea
• Rapid or labored breathing when the room temperature is already at 25–27°C

For thick-coated breeds like Huskies, Samoyeds, and Chow Chows that are living in HCMC — the air-conditioned boarding environment at 25–27°C is often genuinely more comfortable than a home without round-the-clock cooling. For sensitive cats like British Shorthairs or Persians, flag this upfront so a quieter room can be arranged.

Apartment living note: Most expats in HCMC and Hanoi live in serviced apartments or condos where a dog or cat may be alone for long stretches while owners are at work. A boarding stay — even a short trial run of one or two nights — can actually help pets that are prone to separation anxiety build confidence in a supervised, enriched environment. Some owners use a short boarding stay specifically for this purpose.

Frequently asked questions about pet boarding at Mật Pet Family

Is there a minimum stay — can I board my pet for just one night?

Yes — the minimum is one night. Check-in is available from 8 AM to 6 PM, and check-out the following day from 8 AM to 6 PM. There's no maximum — many owners board for two to four weeks during extended work trips. Book at least 48 hours in advance, and significantly earlier during Tết, the April 30th–May 1st holiday, and the June–August school holiday period, when capacity routinely hits 80–100%.

Can I watch my pet on camera while they're boarding?

Live camera access is available for Deluxe rooms and above. You receive a link to view the feed via your phone within one hour of check-in. All boarding tiers include at least one daily photo or video update sent via Zalo by 10 AM each morning.

Are dogs and cats kept in completely separate areas?

Yes — dogs and cats are in entirely separate zones with independent ventilation systems. Cats cannot hear the dog area and vice versa. This separation matters more than it might seem: cats are significantly more stress-sensitive to sound than dogs, and cross-noise is one of the most common causes of a poor boarding experience for cats.

Can I board a pregnant or nursing pet?

Mật Pet Family does not accept pets in late pregnancy (within three weeks of the expected birth date) or nursing mothers with young under four weeks old. These situations require a level of veterinary supervision that exceeds what a boarding environment can safely provide. If your situation is unusual, call `0939 863 696` to discuss alternatives directly.

Does the boarding price include food?

No — food is not included in the listed rate. You're encouraged to bring your pet's usual food to avoid digestive upset from a sudden change. If you don't bring food, Mật Pet Family provides in-house premium kibble at 30,000–80,000 VND per day (~1.20–3.20 USD) depending on your pet's size and appetite.

How do I book, and is English support available?

There are three ways to book: call hotline `0939 863 696` (available 8 AM–8 PM, seven days a week), message the Mật Pet Family fanpage, or walk in to the showroom to see the rooms in person before committing. Viewing the rooms first is genuinely encouraged — Mật Pet Family has operated on full transparency since 2011 and nothing is hidden. English-speaking support is available via the hotline; if language is a concern, the fanpage message option allows time to clarify details without pressure.

Leaving your pet — and leaving knowing they're in good hands

Choosing a boarding service isn't just a logistical decision — it's a trust decision. With more than 10,000 pets cared for since 2011, the team at Mật Pet Family understands that every dog and cat has its own personality, habits, and needs. No single care protocol fits all animals, and no animal should be treated as just another booking slot.

If you have a trip coming up and need to sort boarding early — especially during peak travel seasons when slots go fast — reach out now to confirm availability and find the right room type for your pet:

📞 Hotline: 0939 863 696 (8 AM–8 PM, 7 days a week — English support available) 🏠 Visit the Mật Pet Family showroom to see the rooms before you decide 🔖 Learn more about the health warranty policy and browse available dogs and cats if you're also considering adding a pet to your family while you're in Vietnam